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Because We Care

At The Gower Guitar Company, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

  1. Shipping Policy:

    • We offer shipping services for our products within the designated regions.

    • Shipping costs and estimated delivery times will be provided during the checkout process.

    • Please ensure that the shipping address provided is accurate and complete.

    • Any customs duties or additional fees incurred during international shipping are the responsibility of the customer.

  2. Warranty Policy:

    • We offer a limited warranty on manufacturing defects for our guitars.

    • The warranty period and coverage details are outlined in our warranty policy.

    • To initiate a warranty claim, please contact our customer support team with the necessary information.

    • We reserve the right to assess and determine the eligibility of a warranty claim based on the provided information.

  3. Return and Refund Policy:

    • We accept returns for undamaged products within 30 days of the date of receipt.

    • To initiate a return, please contact our customer support team for further instructions.

    • The returned product must be in its original condition, including all accessories and packaging.

    • Refunds will be issued based on the original payment method, excluding any shipping costs unless the return is due to a manufacturing defect.

  4. Privacy Policy:

    • We respect your privacy and are committed to protecting your personal information.

    • Our privacy policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

    • By using our website and services, you consent to the collection, use, and storage of your information as described in our privacy policy.

  5. Customer Support:

    • Our dedicated customer support team is available to assist you with any questions or concerns.

    • For inquiries, product information, or assistance, please contact us through the provided contact information.

    • We strive to respond to customer inquiries promptly and provide satisfactory resolution to any issues.

  6. Intellectual Property Policy:

    • All intellectual property rights, including copyrights and trademarks, belong to The Gower Guitar Company Ltd.

    • Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

    • Any content uploaded or shared by users must comply with intellectual property rights and should not infringe upon third-party rights.

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